Terms of Use

Alamo Rent a Car provides this website www.alamo.cr for your use, subject to these Terms of Use and applicable laws and regulations. Please read these Terms of Use carefully. If you access or use the Site, you fully and unconditionally accept and agree to be bound by these Terms of Use. If you do not agree to them, do not visit or use the Site. Alamo reserves the right to modify these Terms of Use, so please check back periodically for changes. Your continued use of the Site following the posting of any changes to these Terms of Use constitutes acceptance of those changes. Updates will be displayed by the most recent Last Updated date at the top of this page. All changes are effective immediately when we post them, and apply to your use of the Site thereafter.

Purpose of the site; reservations and transactions.

Alamo provides the Site solely to assist you in viewing car rental options and submitting reservation requests. This Site does not guarantee that you will be able to secure a reservation, that we will accept your request for a reservation or that we will not cancel a reservation. Rental agreements between Alamo and users of the Site are entered into exclusively at the offices of Alamo and its affiliates, or their respective franchisees, and are not entered into through this Site.

All reservations and transactions made through the Site are subject to acceptance by Alamo, which is at our sole discretion. Without exception, this means that Alamo may refuse to accept or may cancel any reservation or transaction, whether or not such reservation or transaction has been confirmed, with or without cause, in our sole discretion and, unless you select the prepayment option (if available), without incurring liability to you or any third party. For example, and without limitation, we may not accept or may cancel a reservation due to inventory shortages, inventory limitations and manufacturer recalls.

You may cancel a reservation at any time, whether or not the reservation or transaction has been confirmed, with or without cause. Cancellation does not give you any liability unless you select the prepayment option (if available). 

Use of the site.

Alamo maintains the Site for your personal, non-commercial use. Your use of the Site for any other purpose is permitted only with Alamo's express prior written consent. Notwithstanding the foregoing, you may not: (1) use the Site in any commercial manner, including distribution, transmission or publication of the Site or its contents; (2) interfere with any other person's use of the Site; (3) impair the operation of the Site, interfere with or affect the servers or networks connected to the Site; (4) interfere with Alamo's intellectual property rights; (5) create, or otherwise associate a trademark with the Site or any of its contents; (6) create a deep link to any part of the Site; or (7) use the Site for any unlawful purpose. We reserve the right, in our sole and absolute discretion, to terminate or restrict your use of the Site, without notice, with or without cause, without liability to you or any third party. In such an event, we may inform your Internet service provider of your activities and take appropriate legal action.

Site modifications.

We reserve the right, in our sole discretion, to modify, suspend or discontinue any portion of the Site at any time, without notice or liability to you or any third party. We also reserve the right, in our sole discretion, to impose limits on certain features and services. 

Privacy Policy.

Alamo takes your privacy seriously. Any information submitted on or collected through the Site is subject to our Privacy Policy, the terms of which are incorporated into these Terms of Use. 

Links to other sites.

This Site may include links to third party websites. Alamo does not control and is not responsible for the content of the privacy policies of any linked site. The inclusion of any link on the Site does not imply our endorsement of the linked site. 

Electronic communications.

By using the Site, you agree to receive electronic communications and notices from Alamo regarding your reservation request and any transactions entered into through the Site. You agree that any notice, agreement, disclosure or other communication we send to you electronically will satisfy any legal communication requirements, including written communications. 

Intellectual property.

The content, structure and design of this Site, as well as the program code (collectively, the "Content"), are the property of Alamo. All intellectual property rights (i.e., trademarks and copyrights, database rights) are owned by Vanguard Trademark Holdings USA, LLC ("Vanguard"), an affiliate of Alamo, and are protected by law. All rights reserved. You may print one copy of the Content on your computer for your personal, non-commercial home use only, provided that you do not remove any copyright, trademark or other proprietary notices from the Content. Any other use of the Content is strictly prohibited unless you have our prior written permission. The Site may also include content owned by third parties, including our advertisers. You may use such third party content only with the express permission of the applicable owner. All requests for permission to reprint or make any other use of the Content should be directed to Intellectual Property Manager, Copyright Reprint Permission, 600 Corporate Park Drive, St. Louis, Missouri 63105 or nicadmins@erac.com. Alamo does not warrant that your use of materials displayed on or linked to the Site will not infringe the rights of third parties.

ALAMO, Alamo Car Rental and the flag design are part of the group of trademarks and service marks owned by Vanguard and its affiliates (this is not an exhaustive list of Vanguard's trademarks and service marks). Trademarks and service marks designated with the "®" symbol are registered in the United States Patent and Trademark Office and in numerous foreign countries. Other trademarks and service marks belonging to Vanguard and its affiliates may be designated with the symbols "SM" or "TM". Our trademarks and service marks may not be used in connection with any product or service without our prior written permission. All other trademarks and names appearing on the Site that do not belong to Vanguard are the property of their respective owners, who may or may not be associated with, connected to, or endorsed by Alamo.

Vanguard has a number of patent applications pending in both the United States and foreign countries covering various aspects of this Site, and users are cautioned not to copy, adopt, use or otherwise appropriate techniques, menu operations or other functional aspects or features, as doing so may also result in patent infringement. 

Claims of copyright infringement.

If you believe that materials posted on the Site infringe your intellectual property rights, please contact Alamo at Intellectual Property Manager, Intellectual Property Questions, 600 Corporate Park Drive, St. Louis, Missouri 63105 or nicadmin@erac.com. Include: (1) an electronic or physical signature of the person authorized to represent the owner of the copyright or other proprietary right; (2) a description of the copyrighted work or other protected material that you claim has been infringed; (3) a description of the part of the Site where the material is located; (4) your address, telephone number, and e-mail address; (5) your statement that you have a good faith belief that neither the owner of the copyright or other right, its agent nor the law authorized the disputed use; and (6) your statement, under penalty of perjury, that the information in your notification is accurate and that you are the copyright or other right owner or authorized to act on the copyright or other right owner's behalf. 

Use of the information sent.

You agree that Alamo is free to use any comments, information or ideas contained in any communication you may send to us, without compensation, acknowledgment or payment to you, for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products and services, and in connection with, modifying or improving the Site or other products or services. 

No warranty.

Although we make reasonable efforts to maintain the accuracy and reliability of the Site, we do not warrant or represent that it will always function or be error-free, or that we will accept your request for a reservation or that we will not cancel a reservation. We assume no responsibility for errors or omissions in the Site or for problems with its operation. You access and use the Site at your sole risk. Without limiting the foregoing, THE SITE, ITS CONTENT AND FUNCTIONING ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND FITNESS FOR A PARTICULAR PURPOSE, TITLE AND PERFORMANCE. Some jurisdictions do not allow the exclusion of certain warranties, so the above may not apply to you. 

Limitation of liability.


Some jurisdictions do not allow the exclusion of certain damages, so the above may not apply to you. If any authority holds any part of this section to be unenforceable, then liability shall be limited to the maximum extent permitted by applicable law. 


You agree to indemnify and hold harmless Alamo and its associated companies and each of their respective directors, officers, employees and representatives from and against any claim or demand by any third party, including reasonable attorneys' fees and costs, arising, directly or indirectly, in whole or in part, from any violation of any law or the rights of any person by you. 

Applicable legislation.

These Terms of Use shall be governed by and construed in accordance with the laws of the State of Missouri, United States of America, without regard to its conflict of law principles. 

Force majeure.

Alamo shall not be liable to you, nor shall it be deemed in default hereunder by reason of any failure or delay in the performance of its obligations hereunder, where such failure or delay is due to natural disaster, adverse weather conditions, strikes, labor disputes, civil disorder or disturbance, rebellion, invasion, disease or epidemic, hostilities, war, terrorist attacks or threats, acts of God, flood, fire, sabotage, fluctuations in or unavailability of electric power, heat or light, acts of governmental authority (including product recalls, embargoes and trade or travel restrictions), loss or destruction of property, inventory or equipment, or any other circumstance or cause beyond Alamo's reasonable control.

General provisions.

In the event that any provision of these Terms of Use is held invalid or unenforceable, such provision shall be construed in accordance with applicable law and the remaining provisions shall be enforced. Headings are for reference purposes only and in no way define, limit, construe or describe the scope of such section. Alamo's failure to enforce any provision of these Terms of Use shall not be construed as a waiver of such provision or any other provision. These Terms of Use describe the entire agreement between you and Alamo with respect to your use of the Site. 

Contact us

If you have any questions about these Terms of Use, please contact us at reservations@alamo.cr.